The Power of ‘SMILE’


Screen Shot 2014-11-17 at 01.38.05Listening and Engagement are becoming cornerstones of a modern communications strategy or communications Leader.   We think we need to go further.

To Listening and Engagement, we would add the importance of Social Media and Improvement.

Putting them all together, we believe an integrated strategy of Social Media, Improvement, Listening and Engagement can make the NHS ‘smile’.

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